Overall, passengers are more satisfied with their flying experiences in North America this year, but passenger volume is down. JetBlue, Delta, Alaska and Southwest all saw high marks in customer ...
One U.S. airline tops 2025 satisfaction rankings with standout scores for comfort, service, and value, based on major ...
"The airlines with the worst customer satisfaction share a common pattern: they treat service problems as isolated incidents rather than connected experiences that build up passenger frustration over ...
Overall satisfaction among travelers on North American airlines during a 12-month period — March 2024 to May 2025 — was actually up 6 points over 2024, according to the data analytics firm. But it ...
Despite the widespread fear of flying, airplanes are the safest way to travel compared with land- and sea-based means. On top of their generally reliable construction, planes are pretty comfortable ...
CLAYTON COUNTY, Ga. — New rankings show that airline passenger satisfaction is up slightly, even with higher fees for everything from baggage to seat selection. The J.D. Power study shows airline ...
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