The sound of crickets isn’t always a sign of a peaceful night; sometimes, it’s the deafening silence of unasked questions in a virtual meeting, or an email left unread in an overflowing inbox.

Healthcare communication costs trust, which is essential for good patient care. That loss of trust also translates to tangible healthcare costs. “During our first conversation, all I could think about ...

Emmanuelle, a well-intentioned manager, was leading a team project to launch a new product. She had a clear vision, but her communication style was abrupt and vague. In a meeting, she instructed her ...

Over a third of UK businesses face regular disruption due to miscommunication, with almost half saying it takes up to three hours to decide how to progress business objectives and two-fifths citing ...

Professor and Director of the Stoneygate Centre for Excellence in Empathic Healthcare, University of Leicester Patients’ lives are being put at risk by poor communication from healthcare professionals ...

When organisations look for wasted money, they check travel, software licences or vendor contracts. They rarely look at an aspect of management where the bigger leak frequently exists, because it is ...