By streamlining processes and improving how cases are triaged, the service now aims to deliver quicker decisions and reduce ...

Complaints to the financial ombudsman have reduced in recent months, following a period of “extraordinary demand”, according to the service. The Financial Ombudsman Service (FOS) said it received ...

Ombudsman sees more than 500 romance scam complaints - Being the victim of a fraud or scam can be ‘deeply distressing’, the ...

The extensive half-yearly complaints data has recently been released for H1 2024 by the Financial Ombudsman Service (FOS). They publish data every six months showing the number and outcome of the ...

The Financial Ombudsman Service (FOS) has said it plans to resolve 20% more cases in 2025/26 than in the previous financial year and is taking steps to speed up its service. The FOS, which resolves ...

The Financial Ombudsman Service has predicted an uptick in complaints over the next 12 months due to 'everyday financial concerns'. The Financial Ombudsman Service (FOS) has suggested it expects to ...

A major operational overhaul and fee increases at the UK’s financial complaints handler reflect efforts to modernise services ...

A record number of 7,004 complaints were received last year by the Financial Services and Pensions Ombudsman Liam Sloyan.