With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well. IT service management (ITSM) is nothing new.

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...

IT service management establishes a consistent core set of automated processes for managing the delivery of IT services. That helps organizations trim expenses while potentially improving system ...

REDWOOD CITY, CA--(Marketwired - Nov 1, 2016) - Agiloft, Inc., a leading provider of agile business software, today announced it has received PinkVERIFY certification from Pink Elephant for 11 IT ...

HOUSTON, Oct. 7, 2020 /PRNewswire/ -- BMC, a global leader celebrating 40 years of delivering IT solutions for the Autonomous Digital Enterprise, today announced that the BMC Helix ITSM solution is ...

On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

ITIL adoption requires more than software and tools. You need a bold strategy that aligns IT service with corporate goals and encourages employee and stakeholder buy-in. IT service management (ITSM) ...

Imagine getting the full functionality of recommended ITIL v3 applications like configuration management, service desk, CMDB and so on without installing any software in your data center.