Grocery self-checkout is at a tipping point —and many programs aren’t ready to scale.
Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information while ...
CEO, National Retail Solutions (NRS). POS, NRS Digital Media, NRS Pay, NRS Funding, NRS Purple, and NRS Petro: Helping retailers succeed. Rushing through the supermarket last week, I encountered a ...
Opinion
Meet Every Shopper Where they are: The Retail Imperative for Multimodal, Accessible Self-Service
With many self-service systems, shoppers are expected to complete tasks independently without the ability to use their own assistive technology.
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