AI “will dramatically improve our ability to satisfy customers,” Dan Schulman said. The carrier says it’s already had success ...

24/7 live chat launches. Personalized support uses Google Gemini. Verizon is giving its customer service a major upgrade with the help of AI. The company recently announced a new support system that ...

CEO has outlined a major shift toward AI driven customer service. The company plans large scale use of artificial intelligence to handle routine customer queries. Management signaled that a ...

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Verizon's CEO Dan Schulman just confirmed AI will replace "a large percentage" of customer service in 2026. Here's what's automated, what humans keep, and why 13,000 employees were cut.