Insurance Companies in Columbus, OH. See BBB rating, reviews, complaints, and more.

Do you agree with Root Insurance's 4-star rating? Check out what 2,997 people have written so far, and share your own experience.

Dec 18, 2023 · I always pay my monthly bills on the 1st when I get my paycheck, but ROOT does NOT have the option on the app nor on the website to make a payment. I called and was told that ROOT …

Need to file a claim, but not a Root customer? If you’re not a Root customer, but you were in an accident with someone who has Root Insurance, you can file a claim with Root online.

Read 13 real reviews and 13 complaints about Root — rating 1.3/5. Share your experience on ComplaintsBoard.

Apr 16, 2021 · Root Insurance Company is rated with a F rating from Business Consumer Alliance as of 3/5/2026. Check the complaint history, rating and reviews on this company.

Jul 2, 2025 · Root Insurance reviews, contact info, quotes & FAQ. Get the full story from fellow consumers' unbiased Root Insurance reviews.

Dec 27, 2025 · The company uses a mobile app to track the driving habits of its customers and uses this data to determine rates or reject a driver from obtaining coverage. Root operates entirely online and...

Feb 11, 2026 · What customers don't like: Agent Knowledge and Helpfulness: Root's staff may be unable to provide answers and require multiple contacts. Transparency in Process and Timeline: …

Apr 10, 2024 · Just be careful, insurance is something you can fuck up on your own if you aren't knowledgeable with the topic, and deliberate with your answers. Identify your coverage, and start …